FREQUENTLY ASKED QUESTIONS
Where is my package?
Please allow 7-14 business days, for most packages to be delivered.
Is "Chase The Bag Online" a secure site?
Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy for additional information.
What are your Terms and Conditions?
Chase The Bag Online’s Terms and Conditions can be found here.
How do I exchange my order?
For any reason, you may exchange your order to Chase The Bag Online within 14 days of the purchase date by visiting the contact page. Please review the terms and conditions on our returns page for additional information about returning goods. Depending on the reason for return you may be responsible for shipping and handling charges.
How do I cancel or change my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the contact page to initiate a return if you wish to return goods. The terms and conditions for returns/exchanges will apply.
I did not receive all the goods I ordered or received the wrong goods.
Please visit the contact page and we will remedy the issue immediately.
Are your goods PREMIUM quality?
All products we carry and sell are “premium quality” and free of major defects.
How do I return defective goods?
You may return your order to Chase The Bag Online within 72 hours of receiving the order if they are defective. You will receive replacement goods via the same shipping service you chose during check out. Please report claims using the contact page.
How long will it take me to get my order?
Estimated delivery dates are provided at check out and are not guaranteed. When available you will be provided tracking information.
How can I check the status of my order?
In your email you should have received a tracking number upon completion of purchase. If for some reason, you didn't receive a tracking number, please refer to our contact page. You can also chat with us Monday-Sunday between 8:00am-12:00am EST.
How can I pay for my order?
Chase The Bag Online currently accepts Visa, MasterCard, Discover, and American Express. We do not ship COD.
How can I ship my order?
Upon check out you can select between various ground and air options. We will select the carrier to provide you the best value and service based on your location.
Can you ship internationally or process international credit cards?
We do not currently offer international shipping ON OUR SITE and can’t accept credit cards from outside of the United States.
Do you accept back orders?
We do not accept orders for inventory we do not have, so we do not accept back orders.
What if I order something and it is out of stock?
We will remove the out of stock items from your order ship the rest of your order. You will not be charged for the out of stock items.
Is there a minimum order size?
We do not have a minimum order size.
We are a school or government organization, do you accept purchase orders?
Please contact chasethebaglifestyle@gmail.com for additional information.
Who do I contact if I need other help?
Our friendly customer service team can be contacted by via chat on the site. Available Monday-Sunday between 8:00am-12:00am EST. You can expect a response within 48 business hours. For returns please visit our contact page.
Email : chasethebaglifestyle@gmail.com