Refund policy

Made-to-order items

Most Chase The Bag products are made to order. We do not accept returns or exchanges on made-to-order items for a change of mind, or if you select the wrong size or color. Please check the product details and your selections before placing your order.

Damaged, misprinted, or incorrect items

If your item arrives damaged, misprinted, or different from what you ordered, email chasethebaglifestyle@gmail.com within 14 days of delivery. Include your order number, a description of the issue, and clear photos of the item and the problem.

Verified issues qualify for a free replacement or refund. We will review your photos and order details and confirm the next steps with you.

Contact us before sending anything back

Please do not mail an item back to Chase The Bag or a production partner without contacting us first. We will let you know whether a return is needed and provide instructions.

This policy does not limit any rights you have under applicable consumer law.